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Serie IV: Leadership Development Series of Workshops

10/23/2020 de 9:00AM a 1:00PM

Leadership Development Series of Workshops

Crestcom interactive leadership development program is designed to foster a deeper understanding of business practices. This program it’s designed to be delivered as a 3 or 12-month course.

Each month you will learn about two essential business topics. After each monthly session, you will complete a results-oriented, quantitative action plan to help you track and reach your goals.

Each series of the program consist of 6 modules. You must enroll in all of them to obtain a certificate of completion at the end of the series. Those who attend and complete the 6 modules may earn up to 12 CPE Credits.

If you prefer, you may enroll in 24 modules program (1 year). Those who attend and complete the 24 modules may earn up to 48 CPE Credits.

Instructional Delivery Method:  Group live facilitated, different multimedia, exercises and simulations

P.R. Field of Study: Human Behavior Sciences

NASBA Field of Study: Personal Development/ Leadership

Pre-requisite: Orientation Meeting

Level: Intermediate / Advanced

Facilitator: Ivonna J. Pacheco, Ph.D - Industrial Organizational Psychologist


  • 2 leadership topics every month
  • Live facilitated in Spanish
  • Blended Learning
  • Featuring a leading authority on each topic
  • Interactive exercises to practice in class
  • On line 24/7 access to course materials to ensure active learning
  • Online tracked action plans and results
  • Quarterly debrief meetings to reinforce learning and to hold participants accountable

Place: MSSS Inc., Ave. F.D. Roosevelt, 145 A, Hato Rey

Serie I - January - March 2020

Module I & II (1920-270):

Topis to be discussed:

Raise the customer service crossbar

  • Define customer satisfaction in your business
  • Examine factors that create customer loyalty
  • Identify ways to enhance the customer experience

Deliver results the first 

  • Focus on results by asking “future-based questions”
  • Apply a four-step question technique to set proper direction
  • Achieve better results through clear communication and delegation

Date: January 24, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Module III & IV (1920-271):

Topis to be discussed:

Take charge of talent management

  • Recognize the importance of recruiting, interviewing, hiring, and retention in a comprehensive talent management program
  • Apply the big picture perspective of recruiting and hiring for a diverse workforce
  • Employ an effective, structured vision for your workforce that focuses on immediate and future needs for expanding your team in an increasingly competitive market

Bridging the multigenerational gap in the workplace

  • Learn how to identify generational stereotypes and better engage the skills on your team
  • Illustrate how multigenerational communication and skills can bridge the gaps and provide better connectivity
  • Develop an effective approach to attract, retain and lead a multigenerational team

Date: February 21, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Module V & VI (1920-272):

Topis to be discussed:

Mastering Negotiation

  • Define negotiation and know when you are in a negotiation situation
  • Practice the five disciplines of the Crestcom Negotiation Model
  • Select tips and tactics from the Penta Negotiator Tool Kit

Change how you manage change

  • Explain foundational aspects of change management and the critical role managers play in the change process
  • Apply a practical framework for processing many changes that impact you and your team
  • Recognize resistance to change and the tools available to help address that resistance

Date: March 20, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Serie II - April - June 2020

Module VII & VIII (1920-273):

Topis to be discussed:

How to inspire innovation

  • Inspire innovation in your company, department or team
  • Understand the three barriers to innovation
  • Discover ways to stimulate creative thinking
  • Explore the three rules of prototyping

How to create consensus

  • Learn to get more agreement from people more often
  • Understand the communicator’s first job in creating consensus
  • Learn to accentuate the positive and eliminate the negative
  • Understand when and how to address concerns

Date: April 17, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Module IX & X (1920-274):

Topis to be discussed:

The leader’s mindset

  • Learn to take the three steps to developing a leader’s mindset
  • Identify the three sources of competence
  • Develop the three key habits of a leader
  • Know how to position yourself as an extraordinary leader

Develop effective and devoted employees

  • Build people-your most valuable asset
  • Improve hiring and onboarding processes
  • Practice three key strategies for creating devoted employees
  • Use recognition as a powerful motivator

Date: May 22, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Module XI & XII (1920-275):

Topis to be discussed:

How to improve workplace performance

  • Apply the PDA principle
  • Discover the source of passion
  • Balance passion and process
  • Apply the five p’s of remarkable workplace performance

Captive your client

  • Create customer service moments of magic
  • Craft an inspiring customer service mantra
  • Explain the best strategies to captive a customer

Date: June 19, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Serie III - July - September 2020

Module XIII & XIV (1920-276):

Topis to be discussed:

Strategic Thinking for future success

  • Understand what strategic thinking is and its value to leaders
  • Recognize strategic thinking as a daily process
  • Demonstrate five qualities for future based thinking
  • Apply strategic thinking skills

Leadership Influence through emotional intelligence

  • Define skills that help individuals and teams respond with reason rather than react when triggered by others
  • Relate the application of emotional intelligence to higher performance
  • Prepare leaders to mobilize people around a compelling vision through influence rather than by exercising authority

Date: July 17, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Module XV & XVI (2021-001):

Topis to be discussed:

Ignite a culture of accountability

  • Identify how accountability contributes to organizational success
  • Recognize the key elements required to create a culture of accountability
  • Explain the best ways to increase accountability in the workplace

10 ways to increase morale and motivation

  • Understand the impact of workplace morale
  • Identify the nature of motivation and leader’s role in providing it
  • Learn ten techniques to increase motivation and morale

Date: August 21, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Module XVII & XVIII (2021-002):

Topis to be discussed:

Techniques for managing personality styles

  • Examine personality styles and their traits, strengths and weaknesses
  • Understand your personality style and the personality of others
  • Discover ways to adapt your personality style to work effectively with others

How leaders shape decisions

  • Have greater insight into decision making as learned process
  • Understand how to apply efficient and effective decision-making tools and models
  • Be better equipped to understand and influence the decision-making process of other individuals and groups
  • Recognize hoe to avoid traps and pitfalls in the decision-making process

Date: September 18, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Serie IV - October - December 2020

Module XIX & XX (2021-003):

Topis to be discussed:

Communicate with impact

  • Communicate with impact by determining and doing what people find interesting
  • Communicate with impact by making messages more memorable
  • Understand the process of memory and individual memory bias

Building your business is everyone’s business

  • Introduce the business acumen model and the four areas that are critical for an organization’s success
  • Define key business drivers and how they relate to an organization’s profitability
  • Prepare leaders to focus on aligning the missions, brand and direction of an organization to maximize employee engagement and performance
  • Challenge leaders to become broader thinkers, to proactively anticipate, navigate, and leverage trends impacting an organization

Date: October 23, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Module XXI & XXII (2021-004):

Topis to be discussed:

Managing time for maximum results

  • Maintain focus on the time and expertise of yourself and others
  • Improve your ability to avoid and manage distractions
  • Apply the six principles of time management
  • Identify and concentrate your efforts on most valuable activities

Better performance through better teamwork

  • Learn how to create passionate, engaged teams
  • Delegate responsibilities the right way
  • Get to know teams’ members as people first
  • Become an effective role model

Date: November 20, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Module XXIII & XXIV (2021-005):

Topis to be discussed:

Conflict resolution techniques

  • Understand the five common myths of conflicts
  • Identify the three primary types of conflict
  • Overcome the six barriers to conflict resolution
  • Apply the dialogue method of conflict resolution

Peak Performing Leaders

  • Understand the performance optimization model
  • Develop a plan to achieve peak performance
  • Apply a mindfulness process to be more focused and creative
  • Construct an action plan to improve your own performance or the performance of associates in the workplace

Date: December 11, 2020

Registration: 8:15am - 9:00am                          Seminario: 9:00am - 1:00pm

Discount: Complete Series (24 modules)

Members without debts and Foundation Members $3,600*
Other $3,800*

*To obtain the applicable discount through "online" registration, you must use code LDSW19

Materials: This course will be paperless and the materials will be distributed electronically. Download them through "Mi Perfil", on the Colegio's website, where will be available for seven days after the event. Electronic devices may be brought to the classroom to access the downloaded materials.

Electronic evaluation: Once you have registered your entry to this educational activity, you can quickly and easily access and complete the evaluation through "Mi Perfil". On our website "Home" page you will find detailed instructions for completing the form.

Notice: The Colegio de CPA reserves the right to substitute instructors and suspend a course due to insufficient enrollment or other causes beyond our control. We reserve the right to refuse admission. Space is limited. Registration is subject to the available slots. The tuition price for CPA applies to those who at the time of registration do not owe debts to the Colegio.


  • 2021-003 - 10/23/2020 - Serie IV: Communicate with impact / Building your business is everyone’s business
  • 2021-004 - 11/20/2020 - Serie IV: Managing time for maximum results / Better performance through better teamwork
  • 2021-005 - 12/11/2020 - Serie IV: Conflict resolution techniques / Peak Performing Leaders



Precio General
US$ 1,000.00